Sourer Kraut

The trauma continues for Lord Heinrich, who is still sans bagages in Cannes. On calling BA handlers in Nice for the 2,723rd time yesterday evening, he informed them that he would be claiming for refunds for the following essential purchases:

– new clothes and shoes from Gucci, Dolce & Gabbana etc (image to protect)
– new sports gear (image)
– chargers for blackberry, phone (appointments to keep, potential loss of business otherwise)
– toiletries (image)
– champagne to ease the mental stress (potential loss of business as so much time spent replacing lost possessions).

No details of the response from the (unhelpful) BA rep. Having frequently lost my luggage on BA via Heathrow (once, my case was lost for 7 days) I can sympathise. The reimbursement was for the princely sum of 50 pounds, so not sure if that will pay for a button on Lord H’s shirt.


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